Privacy Policy

 

Our approach to privacy

The Mainstreet Trading Company Ltd. takes your privacy very seriously. This notice is to explain our online information practices and the options you have in relation to how we use any information that you provide us with.

How we collect information

This notice applies to all information collected or submitted on the Mainstreet Trading website. On some pages, you can order products, make enquiries, reserve places at events, complete questionnaires and register to receive our newsletter. On these pages we might collect the following information:

  •         Your full name
  •         Your address
  •         Your e-mail address
  •         Your phone number

 

It’s worth noting that for your security when you purchase a product through our website we do not retain your credit card information. Instead that information passes directly from you to our online payment processor. Our online payment processor is PayPal. We have reviewed their privacy policy and satisfied ourselves that it aligns with our own.

How we use information

When you order something on our website we only use the information that you provide us with to complete that order. We never share this information with any other person or entity except in order to complete your order. We do not store credit/debit card information nor do we share customers details with any 3rd parties.

When you give us your email address for the purpose of an enquiry or order we will reply to that email address but we will not share it with anyone other person or entity and we will not use it for any other purpose.

On our website you can choose to sign-up to our newsletter using your email address. We will use that email address only for that purpose and will not share it with any other person or entity other than with Mailchimp which is the entity we partner with to take care of the technical dispatch of our newsletters. We will not sign you up to that newsletter unless you expressly make that choice.

If you subscribe to one of our Subscriptions you can choose to complete a questionnaire about your reading tastes which is embedded within our website. We only use the answers to choose the right books for you, and send those books to the right place, for the duration of the questionnaire.

Our customers may take advantage of our event tickets being listed on Ticketsource, a platform enabling direct sale of event tickets to the general public. We do not control or have access to any financial information that our customers may have to provide to Ticketsource in the purchase of event tickets and/or the creation of personal accounts with Ticketsource. We are only able to access our own account information for the purposes of management of the events.

How long we will keep your information

We keep your personal information only for as long as required for the purposes for which it’s supplied or for as long as legally required. Where your information is no longer required, we will always make sure it is disposed of in a safe and secure manner.  

Data security

We have internal rules in place at Mainstreet Trading in order to prevent unauthorised access to any information we collect online and to maintain the security and correct use of the data and information we collect.

We never collect or maintain information at our website from those we actually know are under the age of 13.

Confirming or amending personal information

You can check, delete and amend, all your personally identifiable information that we have collected online and retained by emailing us at books@mainstreetbooks.co.uk. To protect your privacy and maintain security we will take steps to confirm your identity before granting access to the information we have collected or permitting any amendments.

If you are a repeat customer to our website you will have the chance to amend your retained personal details whenever logging in to our website. When you do log-in to our website you will be required to confirm a password that you have previously created.

If you have previously signed up to our newsletter but no longer wish to receive it then please email books@mainstreetbooks.co.uk. In addition each time we send a newsletter you will be given the opportunity to unsubscribe.

Cookies

Cookies are small files that contain information that are transferred to your computer’s hard drive. We use them rarely but we do use them when beneficial for your online shopping experience, for example in relation to the log-in process and during the purchase process on our website where the use of cookies speeds up return visits and helps provide us with information about the shopping cart and identify any changes. No personal information is stored within these cookies.

Changes to our privacy policy

Any changes to this policy will be posted on this page.

Questions

If you have any questions in relation to our privacy policy please do not hesitate to contact us at books@mainstreetbooks.co.uk.

This Privacy Policy has been reviewed and amended for the purpose of the General Data Protection Regulations which came into force on 25th May 2018 and is kept regularly under review. The legal name of the company controlling data for the purposes of the regulations is The Mainstreet Trading Company Ltd. of registered office Main Street, St Boswells, Roxburghshire, TD6 0AT.